Handle Mail free essay sample

Understand security procedures when handling mail or packages. 2. Understand the range of available internal and external mail services. 3. Be able to receive, distribute and collect internal and external mail services. 4. Be able to follow procedures for despatching mail or packages. 5. Be able to resolve report and refer problems that may occur in handling mail or packages. Outcome one: Understand the security procedures when handling mail or packages 1. Understand security when handling mail or packages. 1. 2 Give examples of security procedures for handling mail in organisations. 1. 1 /2 Some mail may contain confidential or private information. This may include personal details or information about the businesses employees or contain business confidentiality information such as names and addresses of customers or information that is relative to the business, customers, and clients. Also, mails and packages have to be checked for suspicious features. Security procedures have to also be followed when dealing with mails and packages. For example when receiving mail or parcels from strange addresses or suspicious shapes and sizes, security procedures have to be followed , for example checking the packaging to see if there is anything hanging out of the envelope or parcel or if it has been tampered with or opened this must be reported immediately to the director. We will write a custom essay sample on Handle Mail or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Unit: 210 Handle Mail Outcome two: Understand the range of available internal and external mail services. 2. Explain the purpose of distributing and dispatching mail to the correct recipient within agreed timescales. 2. 2 State the organisational structure and names, roles and locations of individuals and teams. 2. 3 Give examples of internal and external mail services available to organisations. 2. 4 Give reasons for selecting internal and external mail services. 2. 5 Describe the methods of calculating postage charges for mail or packages. 2. 6 Describe the types of problems that may occur with incoming and outgoing mail and how to deal with these. 2. The main reason mails should always be dispatched and sent to the correct recipient is the fact that they mail, or parcel could be important and confidential information which should not be open to others. The mail also needs to be distributed on time, this is so that the specified task that could be discussed over the phone, verbally or through e-mail is completed within the agreed timescale to avoid any complaints or other serious matters. 2. 2 The organisational structure of and names, roles and locations of individuals and teams. The following goes in order of importance: Name: Role: Director makes sure the business and staffs runs smooth Location: Name: Role: service manager makes sure that all the services and engineers have jobs to go to , speak to customers Location: Grimethorpe Name Role: Accounts and reception make sure all the invoicing and banking is done daily. Location: Grimethorpe Name: Role: Field engineer, Carry out all work on forklifts that have been reported broken or need servicing. Location: On road Name: Role: field engineer, Carry out all work on forklifts that have been reported broken or need servicing. Location: On road 2. 3